Terms & Conditions

Includes consultation and Marma booking, cancellation and refund provisions | Working draft

Status and details to confirm

DRAFT - NOT FOR PUBLICATION. Confirm the legal business/operator name, business address, consultation prices, cancellation window, refunds, and applicable policies. Have the final wording reviewed for UK consumer-law compliance.

Website: theinnercivilisations.com | Contact: [email protected] (verify active mailbox) | Telephone: 07597 315832. Effective date: [INSERT].

1. About these terms

These terms govern bookings for Inner Civilisations Ayurveda consultations and Marma Therapy. Other offerings, including workshops, retreats, mentoring, courses and memberships, may have additional terms disclosed before purchase. The provider is [INSERT LEGAL BUSINESS NAME AND TRADING ADDRESS].

2. Services and professional scope

Services offer personalised wellbeing education and support. They do not replace emergency care, diagnosis or treatment by a registered medical professional. Clients should seek appropriate medical advice for urgent symptoms or concerns. Specific practitioner qualifications, scope and insurance details should be accurately stated on the website.

3. Booking and confirmation

Clients choose a service, date and time, provide required details, accept applicable booking terms and complete the indicated checkout. An appointment is confirmed only when the system verifies payment and issues a booking confirmation, unless an alternative payment arrangement has been explicitly agreed.

Booking confirmation will state the service, duration, date, time zone, online link or location, total paid and reference. The provider may contact a client where suitability or safeguarding concerns require clarification.

4. Prices and payment

The current price is the amount displayed at checkout before payment. Payments are processed by [INSERT PAYMENT PROVIDER]. Card details should be handled by the payment provider, not stored directly by Inner Civilisations. Invoices/receipts will be supplied as applicable.

Any deposit, instalment, promotional discount or outstanding balance must be explained before purchase.

5. Cancellation, rescheduling and refunds

Client cancellations: A client may request cancellation or rescheduling using the booking-management link or the contact details above. The notice period for fee-free changes is [INSERT: 24 OR 48 HOURS, OR OTHER APPROVED RULE].

Late cancellation/no-show: [INSERT CLEAR APPROVED CHARGES OR CREDIT POLICY]. Any fees must be fair, proportionate and consistent with applicable consumer law.

Provider cancellation: If Inner Civilisations cancels an appointment, the client will be offered an alternative date or an appropriate refund.

Statutory rights: Nothing in these terms limits rights that cannot lawfully be excluded. Online/remote bookings may carry statutory cancellation rights or exceptions depending on the circumstances; the checkout and policy must explain the applicable position accurately.

6. Late arrival and session arrangements

Clients should join online consultations on time or arrive promptly for in-person appointments. [INSERT POLICY FOR LATE ARRIVAL, MAXIMUM WAIT AND WHETHER FULL SESSION LENGTH CAN BE GUARANTEED]. Online clients are responsible for having a suitable private space and a functioning internet connection; technical issues will be handled reasonably on a case-by-case basis.

7. Client information and suitability

Clients should provide accurate contact information and disclose relevant information requested through secure intake and screening processes. Marma Therapy may require a suitability review and consent before treatment. A booking or payment does not guarantee that a particular treatment will be appropriate.

8. Confidentiality and privacy

Personal data is handled as described in the separate Privacy Policy. Health information should be submitted through approved secure forms rather than ordinary email or public messaging where possible.

9. Changes and complaints

The terms applicable to a booking should be recorded at the time of acceptance. Material changes to existing bookings should be communicated. Questions or complaints may be sent to [email protected]. [INSERT COMPLAINT RESPONSE PROCESS].

10. Governing law

[INSERT APPROPRIATE UK JURISDICTION AFTER REVIEW]. Nothing in these terms removes mandatory consumer protections.